You can access Dropcountr by:

1. Downloading the Dropcountr application in the  Apple or Android app store
2. Online at https://dropcountr.com/signup

You will need your utility statement account number, account name, and an email address to sign up.

To register for Dropcountr you will need your email and a password, the account number on your utility bill, and the name on the account.

Yes! You can apply additional email log in’s by going to the registration page and inputting the account number and address to sign up using a new email address. 

Absolutely not! All residence information such as occupancy, number of bathrooms, appliances, and irrigation system equipment is optional. However, to get the most out of your Dropcountr experience, we encourage you to share as much as you are willing! Goals and comparisons to similar households shown in Dropcountr are based on this information.

Go to “My Account” in your Dropcountr app or online and select the “Notifications” option to configure any of your settings! All messages received from your utility are always stored in the “Messages” page, regardless of your notification settings.

Yes! We suggest that you notify your landlord/property manager to get their account name and number to get started.

We ask that you cancel your previous Dropcountr account and create a new one with your new utility bill account information! Send an email to support@dropcountr.com to get started on setting up a new account.

Simply send an email to support@dropcountr.com to cancel.

No. The account will automatically clear after 90 days of no registered water use or you can contact Dropcountr staff at support@dropcountr.com to clear the account.

For any technical problems that are not related to billing or utility specific information, please contact Dropcountr staff at support@dropcountr.com

Unfortunately, multi-family dwellings are not individually metered and only show total water use for all units. You can still sign up for Dropcountr but know that you will be unable to view your individual unit’s use. We suggest contacting your landlord or property manager to gain account information – we are unable to give private account information out to anyone but the account holder.

Access to Dropcountr is meant for the water bill account holder. If the water bill is in your landlord’s name, then you will need their permission and account information to register for Dropcountr using your own log in information. We are unable to give out any private information.

You will need to have the account inactivated and re-register. To do this, contact Dropcountr staff via email at support@dropcountr.com.

We are unable to provide account information to anyone but the account holder. We suggest getting in contact with your property manager or landlord to gain access to account information and proceed with registering for Dropcountr using your own log in information. 

Yes – if you are a renter and the water bill is in your name (or in care of current resident), then you can sign up for Dropcountr. All you need is the account number, account name, and your email address!

Dropcountr was provided only access to your water usage information through a secure file-transfer-protocol program.

Absolutely. Only you and your utility have access to your household water use information.

When your meter communicates water use information to TCWD’S data collectors (called gateways) that usage is not time-stamped. Instead, depending on how often your meter communicates with a gateway, your water use information may show up as a lump sum or evenly distributed across each hour that the meter did not communicate with the gateway. This may trigger a false leak alert within Dropcountr if continual use is over 3 gallons per hour. 

Dropcountr determines that you may have a leak in your home if your home has had 96 continuous 15 minute intervals of water use (or 24 hours of continuous water use at or above 3 gallons of water per hour).